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Community Member
April 21, 2026
Question

live chat

  • April 21, 2026
  • 22 replies
  • 18942 views

How do I access the live chat? 

22 replies

Geluk
Silver Contributor
Silver Contributor
April 21, 2026

Simply go to LIVE CHAT page; simples. Start by clicking HELP icon at top of page!

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Owethu M
iD Mobile Employee
iD Mobile Employee
April 21, 2026

Hi ​@Freddy96

 

You can access iD Mobile Live Chat by following these steps:

 

💬 Direct access:

👉 https://www.idmobile.co.uk/live-chat

 

📲 How to use it:

  1. Open the link above
  2. Scroll down the page
  3. Click “Chat now” (you may need to accept cookies if prompted)
  4. Enter your details and start the chat
  5. You’ll then be connected to an advisor


⏱️ Availability:

Live Chat is usually available during published customer service hours, and if it’s outside those times, the chat button may appear as “offline” until agents are available.

 

If you’re having trouble loading it, try:

  • Incognito/private browser window
  • Switching browser (Chrome/Edge recommended)
  • Turning off VPN/ad blockers

If you want, I can also help you with what to say when you get through so it gets resolved faster 👍

 

Owethu

New Contributor
May 31, 2026

Hi,

I am new to ID Mobile, I just purchased a SIM deal with a 12 month contract and I want to keep my number. I gave the PAC Number a few minutes ago to ID Mobile. I just want to make sure everything is alright.

New Contributor
June 15, 2026

Hello! My bill increase this month and I would like to know why.

Hosai W
iD Mobile Employee
iD Mobile Employee
June 16, 2026

Hi ​@Marcella1710 ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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Hosai W
iD Mobile Employee
iD Mobile Employee
June 16, 2026

Hi ​@Vale,

Thank you for reaching out to us, please confirm if you still require assistance or is everything covered?

Thanks,
Hosai

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New Contributor
August 13, 2026

Hi I have not received a id mobile number through email

iD Mobile Employee
August 14, 2026

Hi ​@Claire lambert.

 

Thank you for your post.

 

Are you referring to a new contract?

 

Can you also check your text messages as well.

 

Thanks,

Marquerita

The iD Mobile Team

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New Contributor
September 1, 2026

I have recently changed to a similar only contract does my insurance still cover my phone?

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@Jones.13,

 

Yes, as long as the insurance is not cancelled, it should still cover the device. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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New Contributor
September 1, 2026

Sim only contract not similar