Skip to main content
Community Member
April 21, 2026
Question

live chat

  • April 21, 2026
  • 22 replies
  • 18942 views

How do I access the live chat? 

22 replies

New Contributor
September 3, 2026

i bought an e sim but it does not work with my mobile phone - the phone is too old. 

 

I went to currys today to collect the physical sim and they have given me a blank sim and the sim number but i do not know the telephone number that accompanies the sim card.  i need someone to activate the physical sim with the sim number. can you help please? 

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@RAM358,

 

I am so sorry to hear of the trouble that you are facing. 

 

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 4, 2026

I have been charged £15 more for my monthly charges 

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@stellaakuamoah,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 8, 2026

I need to speak to someone on phone i do not understand i need to send my pac number over to you

New Contributor
September 8, 2026

My sim ard is not working 

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@artiparikh,

 

I'm sorry to hear that your SIM card isn't working.

Could you let us know a little more about the issue?

For example:

Are you unable to make or receive calls?
Are texts affected?
Is mobile data not working?
Is the phone showing No Service, Emergency Calls Only, or SIM Not Detected?
Have you recently changed phones or received a replacement SIM?
What make and model of phone are you using?

In the meantime, please try:

Restarting your phone.
Turning Airplane Mode on for 30 seconds and then back off.
Removing and reinserting the SIM card (if it's a physical SIM).
Trying the SIM in another phone, if possible.

Regards,

Gemma M
 The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 8, 2026

I having got my sim yet 

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@Chilvers,

 

I'm sorry to hear that your SIM card hasn't arrived and that your service has been disconnected.

 

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  


Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 9, 2026

I can't pay my bill this time but will pay it 21st I need my phone services

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@Kylie1988,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.