Has it been 8-weeks or longer since you lodged your complaint with iD, ​@Chris 1972? 

Have you received a deadlock communication from iD?

In either case, the next step would be to take the complaint about iD Mobile to the Communications Ombudsman. 

https://www.commsombudsman.org/raise-dispute

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Hi ​@Chris 1972,

If you haven’t received a response to your complaint or a deadlock letter as ​@andewhite advised you can contact our Complaints Team for further updates.

Kash

Ive been on the phone to complaints this morning 

It was a simple mistake made by a simple person in the warehouse who shipped out the wrong colour phone 

It should have been replaced but no my contract has been cancelled 

Me and my wife upgraded to the new S25 Ultra's on the same phone call 

She is happy with hers 

Free Samsung Chrome Book 

S25 256Gb 

£36.99 per Month unlimited calls, texts and data 

Ive now been offer a 

S25 Ultra 256gb 

£39.99 Per Month 

Unlimited call and texts and 10Gb of data 

How is this the same ??????

ID mobile are the worse Ive never been let down and lied to over and over again 

Web chat staff are poorly trained dont know what they are telling you, dont understand the issue you are tell them 

Customer Complains dont give a ...…

My old contract ends in November I cannot wait 

Such a simple mistake that should have been easy to put right has turned into a mare by poorly trained staff 

Thanks for your advice but its getting me know where and Im only 3 weeks in by the time I can take it further my contract will have ended which I think is what the Complaints and Customer service want to happen 

As they are not bothered about ID mobile Customer what so ever 

Hi ​@Chris 1972,

Our Complaints Team are the highest point of contact and they would need to assist you further.

If you are unhappy with the complaint or outcome you can take your complaint further once you have a deadlock letter.

Kash