Hi Community I need to raise a complaint about the Complaints department make a total mess of my new mobile phone contract that has not be cancelled Sales are now trying to offer me a deal that is worse than what I was on so not a deal at all It serm that nobody at ID Mobile knows what the hell they are doing The worst customer service Ive ever had from any company Ive known I was told my phone would be exchanged for the correct one Not my contract would be cancelled and Ive now got to fight to get the deal I was on I need to raise a complaint at a much hire level Ive been offered ID Mobile credit I paid in cash to return my phone to ID Mobile I want my money back not ID Mobile Credit I Didn't pay Royal Mail with ID Mobile Credit Someone needs to get this sorted out ASAP

Has it been 8-weeks or longer since you lodged your complaint with iD, @Chris 1972?Have you received a deadlock communication from iD?In either case, the next step would be totake the complaintabout iD Mobile to the Communications Ombudsman.https://www.commsombudsman.org/raise-dispute🍀

need to raise a compliment over mishandled complaint

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