Hi ​@StevenUTD ,

Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience, it’s clear we’ve fallen short of your expectations, and that’s not the level of service we aim to provide.
We understand how frustrating it must be when communication doesn’t meet your needs, especially around something as important as a credit check and follow-up support. Your comments are really valuable, and we’ll make sure they’re passed on to the relevant team to help improve the way we handle these situations.

Regarding the credit check, here’s a quick explanation of why these can fail:
 

-Incorrect Details: If the name, address, or date of birth entered doesn’t match your credit file.
-Credit History: Limited or poor credit history can affect the outcome.
-Multiple Applications: Several recent credit applications can sometimes trigger a decline.
-Electoral Roll: Not being registered at your current address can also impact checks.

You just repeat the script every time you respond. Are you an AI bot? 

Pathetic excuse for customer support... ID just doesn't get it.