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Phone was locked since I lost it but has been returned so I need to unlock it

  • June 30, 2025
  • 1 reply
  • 6 views
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I spoke to a live support agent the other day regarding my lost phone and sim card. They locked my phone, but it needs to be unlocked as this is getting returned to me after being found.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5108 replies
    • July 1, 2025

    Hey there ​@BethNeicho, please find advice below on how to get the phone/SIM re-activated:

     

    https://www.idmobile.co.uk/help-and-advice/lost-and-stolen#:~:text=To%20reactivate%20your%20returned%20phone,you%20can%20access%20your%20phone.

     

    Thanks,

    Tyler

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