https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Yes there is… Working for me.

Hi ​@UpsetCustomer123 

Sorry to hear you’ve been having issues contacting us, we’re able to assist here on the community, we have our Facebook and Twitter pages, as well as having a live chat service.

How can we help?

Tom

Thanks Tom. If you are able to activate the chat, I am happy to explain again; we are now into 5th day. 

Hey there ​@UpsetCustomer123, can you clarify what you mean by activating the chat sorry?

Thanks,

Tyler

Hi ​@Tyler thanks, it’s not about how to activate live chat now, it’s me having to chase complaints and problems about the service. 

Hi ​@UpsetCustomer123 

Can you please expand on the issues you have been facing and we will do all we can to help. 

Natalie 

​@Natalie W I am not going to expand the details of my complaint on a public domain, I am shocked that you are even suggesting it. 

Hello ​@UpsetCustomer123 

In order for us to advise we would ask for the nature of the complaint, you would not be asked for any personal or account specific details on the public thread. 

Has a complaint previously been raised? 

Please do let us know and if required, we can arrange to send you a private message to investigate further. 

Natalie 

​@Natalie W complaint has been raised, I have chased up several times over several days so need everything in writing sent to me in an email please. 

Hey there ​@UpsetCustomer123, if a complaint has been raised, they’ll be in touch with you accordingly, and get back to you ASAP.

Thanks,

Tyler