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Still got problems with ID

  • June 22, 2025
  • 4 replies
  • 27 views

In spite of raising complaint, still got problems with ID 

Best answer by WelshPaul

You will have to follow the complaints route and wait for the outcome.

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • June 22, 2025

You will have to follow the complaints route and wait for the outcome.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2025

Hi ​@UpsetCustomer123 

 

I’m sorry to hear that, unfortunately raising a complaint doesn’t guarantee your issue would be sorted.

 

If you’ve already got a complaint raised, we’d recommend continuing with the channel you’re already with.

 

Tom 


Thanks for your reply. It is now the 5th day and in spite of number change, issues still remain.  


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 24, 2025

Hey there ​@UpsetCustomer123, sorry to hear this. The complaints team will keep in touch with you and will contact you ASAP. Background investigations will be going on looking into your issue.

 

Thanks,

Tyler