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Still got problems with ID

Forum|Forum|10 months ago
June 22, 2025
4 replies
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U

UpsetCustomer123
Active Contributor

In spite of raising complaint, still got problems with ID

Best answer by WelshPaul

You will have to follow the complaints route and wait for the outcome.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|10 months ago
June 22, 2025

You will have to follow the complaints route and wait for the outcome.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+25

Tom
iD Mobile Employee
Forum|Forum|10 months ago
June 23, 2025

Hi @UpsetCustomer123

I’m sorry to hear that, unfortunately raising a complaint doesn’t guarantee your issue would be sorted.

If you’ve already got a complaint raised, we’d recommend continuing with the channel you’re already with.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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U

UpsetCustomer123
Author
Active Contributor
Forum|Forum|10 months ago
June 23, 2025

Thanks for your reply. It is now the 5th day and in spite of number change, issues still remain.

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+24

Tyler C
iD Mobile Employee
Forum|Forum|10 months ago
June 24, 2025

Hey there @UpsetCustomer123, sorry to hear this. The complaints team will keep in touch with you and will contact you ASAP. Background investigations will be going on looking into your issue.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.