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Question

talk to a person

  • May 8, 2026
  • 3 replies
  • 7 views
P
Community Member

Talk to a person 

3 replies

Z
iD Mobile Employee
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  • Zandile M
  • iD Mobile Employee
  • May 8, 2026

Hi ​@Popsraws 

 

Thank you for getting in touch with us. 

 

Please confirm how can we assist you today?

 

Thank you,

 

Zandile 

The iD Mobile Team 

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Louise Kay
New Contributor
  • Louise Kay
  • New Contributor
  • May 8, 2026

There is a cap or something on my account preventing me from making certain calls. 

I also couldn't make calls when I was on holiday 

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 9, 2026

Hi ​@Louise Kay,

Thank you for getting in touch with us, you might be calling a chargeable number, and the CAP will need to be raised according.

Please see the below article on how to change the CAP.

How do I set or change my Bill Cap? | iD Mobile Community

Thanks,
Hosai

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