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trading in old phones

  • May 20, 2025
  • 2 replies
  • 36 views

Peter Brocken
Community Member

What form does credit take when trading in old phones? Is it cash or money off your bill or something else completely?

Best answer by Siân W

Hi ​@Peter Brocken  it is sent via bank transfer.

We’ll keep you in the loop every step of the way. You’ll receive an email when we receive your phone, once it’s been valued, and when the payment has been processed.

Once your phone’s condition is confirmed, you’ll receive your payment within 1-3 working days. Some banks may take up to two additional days to clear the payment.

If your phone isn’t in the condition you originally described, we’ll send you an email with an alternative offer. You’ll need to manually accept this offer before we can proceed with the payment.

I hope this helps!

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 20, 2025

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 21, 2025

Hi ​@Peter Brocken  it is sent via bank transfer.

We’ll keep you in the loop every step of the way. You’ll receive an email when we receive your phone, once it’s been valued, and when the payment has been processed.

Once your phone’s condition is confirmed, you’ll receive your payment within 1-3 working days. Some banks may take up to two additional days to clear the payment.

If your phone isn’t in the condition you originally described, we’ll send you an email with an alternative offer. You’ll need to manually accept this offer before we can proceed with the payment.

I hope this helps!