What form does credit take when trading in old phones? Is it cash or money off your bill or something else completely?
trading in old phones
Best answer by Siân W
Hi
We’ll keep you in the loop every step of the way. You’ll receive an email when we receive your phone, once it’s been valued, and when the payment has been processed.
Once your phone’s condition is confirmed, you’ll receive your payment within 1-3 working days. Some banks may take up to two additional days to clear the payment.
If your phone isn’t in the condition you originally described, we’ll send you an email with an alternative offer. You’ll need to manually accept this offer before we can proceed with the payment.
I hope this helps!
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