I have been the victim of sim Swap fraud. I have a physical SIM card and received an unexpected sms message from id mobile saying that my SIM activation is in progress. The next day the SIM card in my phone no longer worked - no service, no calls, no sms messages. I checked the id mobile account info and someone had changed the billing address and billing email. I was unable to change the address and email back to the correct as it required sms verification I contacted id mobile through live chat and explained all of the above including the fact that the billing address was wrong. They said they would send out a new physical sim and said they would send it to the billing address, even though it was the address of the fraudster!I managed to eventually get them to agree to send it to my actual address by supplying a utility bill. currently waiting on new SIM card. Managed to block sim via the app. still cannot correct the billing email and the new address has a typo. can anyone help with the next steps I should take?

Hi there @Jfmelville3000, I would recommend re-contacting the live-chat to continue their investigation with you.Thanks,Tyler

victim of sim swap fraud. live chat reporting not helpful

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