I've not received my Free Gift, Cashback or Gift Card. What should I do?

If you’re expecting a Free Gift, Cashback, or Gift Card with your Pay Monthly Phone or SIM Only Deal but haven’t received it, here’s what to do next:

If your Free Gift wasn’t included in your delivery, you’ll most likely need to submit a claim. Visit our Claim Your Offer page for instructions on how to claim and Terms & Conditions. If you purchased through a different retailer, check their website for specific claim steps.

If you’ve already submitted your claim, you can visit the manufacturer's redemption page to track it anytime. If you need more help, simply contact the manufacturer. Here’s how:

• Manufacturer Cashback.

You can visit the manufacturer's redemption page to track your claim anytime. If you need more help, simply contact the manufacturer.

• Retailer Cashback.

You’ll need to contact the Retailer if you’re missing Cashback. For mobiles.co.uk, click here. For e2save, click here.

• TopCashback.

Check out this guide from TopCashback with information on how to lodge a missing Cashback claim.

• Refer a Friend.

Our Refer a Friend scheme is powered by Aklamio, who handle all customer enquiries. You can contact them via email at customer-service@aklamio.com.

Gift cards can take up to 120 days to be sent. Visit our Claim Your Offer page to find out when it’ll be emailed to you and Terms & Conditions. If you purchased through an affiliate (e.g MoneySavingExpert or Voucher Codes) please email uk-idmobile-queries@awin.com for information about your Gift Card.