Skip to main content
Solved

Are the online chat advisors ever not busy

  • July 16, 2018
  • 8 replies
  • 673 views
Stu
Community Member
  • Stu
  • Community Member
Hard to contact ID mobile when advisors are always busy, not enough advisors or too many problems ????

Anybody know the exact time an advisor will be available

Best answer by Michelle H

HI @pojunas 

 

We are sorry to hear about the issues you have had with our Live Chat Team.

Is there anything we could help you with from here? 

 

Thanks

 

Michelle 

iD Mobile 

      This topic has been closed for replies.

      8 replies

      Stu
      Community Member
      • Stu
      • Author
      • Community Member
      • July 18, 2018
      What's the reason

      Poor service
      Or
      Not enough advisors

      EDIT: Merged topics due to them both relating to the same issue.
      Please do not create multiple topics relating to the same issue.
      Mohammed H
      iD Mobile Employee
      • Mohammed H
      • iD Mobile Employee
      • July 18, 2018
      Hello @Stu,

      Sorry to hear it's taking so long to get through, agents pop up available frequently but if you're not watching the screen at the time, it's easy for this to be missed and leading to a wait.

      Is there something in particular you needed help with?

      Mohammed
      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Stu
      Community Member
      • Stu
      • Author
      • Community Member
      • July 18, 2018
      When I finally did get through to an advisor it took 20 mins just to get to the point of confirming my identity, and yes I know that's important but 20 mins . You need to do a time and motion survey because that's about 15 mins longer than it needs to be.
      Mohammed H
      iD Mobile Employee
      • Mohammed H
      • iD Mobile Employee
      • July 20, 2018
      Hello @Stu
      Is there something you needed to speak to us about?

      We also provide support via Facebook and Twitter alongside our Live Chat and Customer Services.

      Mohammed
      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      Community Member
      • MichaelM
      • Community Member
      • July 24, 2018
      Is there any reason ID chat doesn't have a queueing system like, say, Amazon and every other live chat system?
      Ryan D
      iD Mobile Employee
      • Ryan D
      • iD Mobile Employee
      • July 25, 2018
      Hi @MichaelM,

      The method in use is how we chose to operate and we apologise for any inconvenience caused on this occasion.

      Ryan
      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      pojunas
      New Contributor
      • pojunas
      • New Contributor
      • February 19, 2021

      Imanaged to get a live chay agent after 25 minutea but as soon as I had filled in the form they send to verify my details it knocked off, shut down the service . so I intend contact the press, to see if they can help.

       

      Michelle H
      iD Mobile Employee
      • Michelle H
      • iD Mobile Employee
      • Answer
      • February 20, 2021

      HI @pojunas 

       

      We are sorry to hear about the issues you have had with our Live Chat Team.

      Is there anything we could help you with from here? 

       

      Thanks

       

      Michelle 

      iD Mobile 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement