Question

Are the online chat advisors ever not busy

  • 16 July 2018
  • 6 replies
  • 307 views

Userlevel 1
Hard to contact ID mobile when advisors are always busy, not enough advisors or too many problems ????

Anybody know the exact time an advisor will be available

6 replies

Userlevel 1
What's the reason

Poor service
Or
Not enough advisors

EDIT: Merged topics due to them both relating to the same issue.
Please do not create multiple topics relating to the same issue.
Userlevel 6
Badge +6
Hello @Stu,

Sorry to hear it's taking so long to get through, agents pop up available frequently but if you're not watching the screen at the time, it's easy for this to be missed and leading to a wait.

Is there something in particular you needed help with?

Mohammed
Userlevel 1
When I finally did get through to an advisor it took 20 mins just to get to the point of confirming my identity, and yes I know that's important but 20 mins . You need to do a time and motion survey because that's about 15 mins longer than it needs to be.
Userlevel 6
Badge +6
Hello @Stu
Is there something you needed to speak to us about?

We also provide support via Facebook and Twitter alongside our Live Chat and Customer Services.

Mohammed
Userlevel 1
Is there any reason ID chat doesn't have a queueing system like, say, Amazon and every other live chat system?
Userlevel 6
Badge +6
Hi @MichaelM,

The method in use is how we chose to operate and we apologise for any inconvenience caused on this occasion.

Ryan

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