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Question

Activating replacement sim card


waddy19
Community Member
hi, I have just received a replacement sim card and need to activate it. The website address stated with the sim card is "not found". Live chat is "not available" and ID mobile are not answering the phone. Can anyone tell me how to activate the sim card?
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3 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • October 9, 2018
Hi @waddy19,

I'm sorry to hear that! I'll send you a message now with alternative methods of contacting us. Usually our Live Chat team is available so if they aren't when you read this, check my message.

Ryan

tocca
Community Member
  • Community Member
  • 0 replies
  • October 19, 2018
I am also having the same problem now. No live chat available.

Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • October 19, 2018
Hi Toca, we've messaged you some help too.
-Phil