Activating replacement sim card

  • 8 October 2018
  • 4 replies

Userlevel 1
hi, I have just received a replacement sim card and need to activate it. The website address stated with the sim card is "not found". Live chat is "not available" and ID mobile are not answering the phone. Can anyone tell me how to activate the sim card?

4 replies

Userlevel 6
Badge +6
Hi @waddy19,

I'm sorry to hear that! I'll send you a message now with alternative methods of contacting us. Usually our Live Chat team is available so if they aren't when you read this, check my message.

Userlevel 1
I am also having the same problem now. No live chat available.
Userlevel 4
Badge +6
Hi Toca, we've messaged you some help too.