Solved
Another Credit Fail Customer
I was shocked today to be refused a second contract with iD. I have a perfect credit score and have never been refused a contract in my life. I can see there are a number of threads about the same issue others have encountered ?
I took out a contract for my wife in December - pay monthly phone 2 year deal - and have made 3 payments on the account so far. Today I tried to order a 1 month sim only for my daughter (via uswitch where there was an attractive offer) and was refused, receiving an email telling me I haven't met the credit check criteria with no reason given.
I even went on my online account to see if I could add the sim to the existing account and was told via online chat that I'd need to open a separate online account. The agent even said they were glad that I was taking a second line!
What's going on here?
I took out a contract for my wife in December - pay monthly phone 2 year deal - and have made 3 payments on the account so far. Today I tried to order a 1 month sim only for my daughter (via uswitch where there was an attractive offer) and was refused, receiving an email telling me I haven't met the credit check criteria with no reason given.
I even went on my online account to see if I could add the sim to the existing account and was told via online chat that I'd need to open a separate online account. The agent even said they were glad that I was taking a second line!
What's going on here?
Best answer by Ryan D
Hi @taylorma ,
I understand; I was just making sure that you had no older contracts that may have still been open as we do only allow a maximum of two contracts per person.
We would advise you to try and sign up for the second contract at least 6-months after the first one has been purchased as this will have a much greater chance of being accepted. I appreciate that this might be an inconvenience at this time and we're sorry that a more favourable resolution can't be given.
Ryan
View originalI understand; I was just making sure that you had no older contracts that may have still been open as we do only allow a maximum of two contracts per person.
We would advise you to try and sign up for the second contract at least 6-months after the first one has been purchased as this will have a much greater chance of being accepted. I appreciate that this might be an inconvenience at this time and we're sorry that a more favourable resolution can't be given.
Ryan
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