I took out a contract for my wife in December - pay monthly phone 2 year deal - and have made 3 payments on the account so far. Today I tried to order a 1 month sim only for my daughter (via uswitch where there was an attractive offer) and was refused, receiving an email telling me I haven't met the credit check criteria with no reason given.
I even went on my online account to see if I could add the sim to the existing account and was told via online chat that I'd need to open a separate online account. The agent even said they were glad that I was taking a second line!
What's going on here?
Best answer by Ryan
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