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Question

Buying a sim but can't complete checkout

  • August 27, 2018
  • 1 reply
  • 75 views

I want to buy a sim but when I get to next step direct debit it won’t go on next step
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1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 29, 2018
Hello @Donna garvie,

How are you entering the address?

Try entering the address manually as sometimes the website has issues detecting the address automatically and puts it in the wrong field.

This may be what's causing the issue.

If you could try manually and let me know?

Mohammed