Question

Can I use a Galaxy S5 on your network?

  • 26 March 2020
  • 5 replies
  • 44 views

Can I use a Galaxy s5? It keeps saying sim pin to unlock but phone is unlocked ?


5 replies

Userlevel 7
Badge +9

Hello @Emma Halsey,

 

A SIM PIN is usually set-up from the device. It’s a PIN used to access the device. Is this a device you just purchased or one you’ve had for some time?

 

Have you got a picture of the PIN you’re being asked for?

 

Mohammed

 

It says sim locked by service provider ? The phone is unlocked 

It hasn’t got a phone pin and I’ve tried the 0000 1234 etc 

Userlevel 6
Badge +9

Hi @Emma Halsey,

Which other network SIM cards have been tested inside the phone? From what I gathered from that message, it seems as though the phone may be locked to another provider. Another route could be by using the PUK code to unlock the SIM card if the SIM card itself has become locked. Please email us at CommunitySupport@idmobile.co.uk and we can get this for you.

Ryan

I have emailed but no response yet , it would appear I need the puk code thank you 

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