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Can't register as details are wrong

  • September 4, 2020
  • 3 replies
  • 71 views
B
Community Member

Hi

 

I’ve spent over an hour trying to register but it says my details are incorrect (which they can’t be as I know my date of birth and my surname).

 

I need to cancel my account but can’t because I can’t set one up. Any ideas?

Best answer by Will R

Hi @Bryony.I,

 

We’ll send you a Private Message now to assist you in your cancelling the line.

 

Will

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3 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • September 4, 2020

Hi @Bryony.I,

 

We’ll send you a Private Message now to assist you in your cancelling the line.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Clarathekoala1
Community Member

I saw a response from “Will” but how do I make this happen?

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 10, 2020

Hello @Clarathekoala1,

Sorry, we don’t quite follow.

 

I can’t locate any other posts you’ve made either.

What is it you needed help with?

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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