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Can't register as details are wrong

  • September 4, 2020
  • 3 replies
  • 71 views

Hi

 

I’ve spent over an hour trying to register but it says my details are incorrect (which they can’t be as I know my date of birth and my surname).

 

I need to cancel my account but can’t because I can’t set one up. Any ideas?

Best answer by Will R

Hi @Bryony.I,

 

We’ll send you a Private Message now to assist you in your cancelling the line.

 

Will

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3 replies

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • September 4, 2020

Hi @Bryony.I,

 

We’ll send you a Private Message now to assist you in your cancelling the line.

 

Will


Clarathekoala1
Community Member

I saw a response from “Will” but how do I make this happen?


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 10, 2020

Hello @Clarathekoala1,

Sorry, we don’t quite follow.

 

I can’t locate any other posts you’ve made either.

What is it you needed help with?

Mohammed