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Can’t send or receive SMS/iMessage after porting my number

  • 1 September 2020
  • 5 replies
  • 49 views

Userlevel 1

I ported my number last week and can make/receive calls with no problem, however my texts aren’t working (so I can’t receive verification codes for any apps!!!) and I urgently need to access my online banking. 
 

I have tried to turn iMessage on and off, and restart the phone to no avail. 
 

can anyone advise?

 

Many thanks.

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Best answer by Mohammed 2 September 2020, 11:58

Hello @Esme193,

 

Sorry to hear that. 

I believe this is down to iMessage and needing to update the number.

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

This should fix the issue with the texts but if it doesn’t, or you still can’t receive these OTP messages, please let us know.

 

Mohammed

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5 replies

Userlevel 7
Badge +9

Hello @Esme193,

 

Sorry to hear that. 

I believe this is down to iMessage and needing to update the number.

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

This should fix the issue with the texts but if it doesn’t, or you still can’t receive these OTP messages, please let us know.

 

Mohammed

Userlevel 1

Thank you for your response however unfortunately it still isn’t working (not receiving any messages). Is there anything else to try? 

Userlevel 5
Badge +6

Hi @Esme193,

 

When you tried that, was the number correct to the one you’re wanting to use on the handset?

 

Will

Userlevel 1

Thanks for your help, yes the number was correct. This morning it has just started working!

Userlevel 3
Badge +6

@Esme193 That’s great news, so glad to hear that, Esme! Have a great weekend :)

 

Thank you,

Rory

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