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Question

Cant find live access link

  • September 30, 2020
  • 2 replies
  • 23 views

JubinSammoni
Community Member

I can’t find the live access link. I have tried the community to get some answers but a lot of them are getting the same problem as well. Why is this not being resolved - why isn’t there a work about. This is the worst customer service I have ever experienced. Where do I go to get my problem resolved? 

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2 replies

JubinSammoni
Community Member
  • Author
  • Community Member
  • 0 replies
  • September 30, 2020

I want to switch my plan. I found a plan on a uswitch page which is not on the Id mobile page/app. I want to switch to this plan. Please advise and /or put me in touch with a customer service agent. 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 5, 2020

Hello @JubinSammoni,

I can see you posted on the following topic: 

https://community.idmobile.co.uk/cancellations-51/can-t-cancel-contract-can-t-speak-to-anyone-live-chat-not-available-and-being-chased-by-debt-collectors-for-dead-dads-phone-37239

 

Did you then manage to speak to our Live Chat Team or do you still need support with this?

Mohammed