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Getting a PUK code

  • September 18, 2020
  • 1 reply
  • 276 views

Hi, I just put my sim card into a possibly network locked phone (I have the unlock code) but it asks for a SIM PUK code which I have not received anywhere. Since the live agents are not available where do I actually get it? It is currently rendering my phone useless.

Best answer by Ryan D

Hi @Dubur,

A PUK code would only work for a SIM card that has been locked, usually after entering in the pin incorrectly. We will have our Support Team PM you to get you the PUK code however this will not unlock a locked phone.

Ryan

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • September 20, 2020

Hi @Dubur,

A PUK code would only work for a SIM card that has been locked, usually after entering in the pin incorrectly. We will have our Support Team PM you to get you the PUK code however this will not unlock a locked phone.

Ryan