I have received a replacement SIM following an upgrade, popped it in the phone and activated it via the website. Allowed 24 hrs to pass. I can make outgoing calls and send texts to other people (and they receive them with my correct number/caller id), but I cannot receive any incoming mobile network calls or texts. If I try to call my mobile from another phone, I get a “This number is not recognised” message. If I text myself, the message sends, but I don’t receive the message.
48 hrs have now passed since I put the new SIM in and activated it. To clarify, when I call others, my number is displayed correctly on the recipient’s phone. If they try to call me back, they get the “number not recognised” message. I have reset the phone several times. I’ve switched in and out of flight mode and tried it in different parts of the city. I have powered it down. I have reseated the SIM. I’ve checked coverage and have made several successful outgoing calls - I’m just not recognised if anyone dials my number.
This is my work phone and none of my clients are able to call me at the moment. I’m currently on nights, which means the live chat facility is not much help at the moment.
