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Question

Help sort PAC code transfer issue

M
Community Member

I have submitted my PAC request online and it submitted successfully. I have since received 4 text messages to my new phone stating "We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number is incorrect. Please contact customer services www.idmobile.co.uk/contact-us".

However when I click the link it says Sorry page not found. I also cannot call anyone due to the call centre and the online chats currently being closed due to the coronavirus lockdown.

Please can someone help me or advise who I can contact to get this sorted?

My PAC code from my previous contract expires soon so I want to get this sorted ASAP. 

Thank you in advance!

O
Iris Williams
2 people like this
  • O
    Ollywoly
  • Iris Williams
    Iris Williams
This topic has been closed for replies.

3 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • March 27, 2020

Hello @Milosh,

 

Sorry to hear that.

 

We’d only be able to check the error/progress of this by accessing the account which isn’t something we can do from here.

 

If you speak to our Live Chat Team here, they can get this sorted.

 

Mohammed

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Shanice
Community Member
  • Shanice
  • Community Member
  • 0 replies
  • July 29, 2020

I have followed the correct process for transferring my number and I received a text message with the following;

tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services www.idmobile.co.uk/contact-us.

 

How do I contact and get my old number transferred?

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • July 31, 2020

Hi @Shanice,

We’re sorry to hear that. Using this link or the one you have posted, you can chat to our Live Chat Team to obtain further assistance.

Ryan

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