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Question

Help sort PAC code transfer issue

  • 26 March 2020
  • 3 replies
  • 145 views
M

I have submitted my PAC request online and it submitted successfully. I have since received 4 text messages to my new phone stating "We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number is incorrect. Please contact customer services www.idmobile.co.uk/contact-us".

However when I click the link it says Sorry page not found. I also cannot call anyone due to the call centre and the online chats currently being closed due to the coronavirus lockdown.

Please can someone help me or advise who I can contact to get this sorted?

My PAC code from my previous contract expires soon so I want to get this sorted ASAP. 

Thank you in advance!

3 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Milosh,

 

Sorry to hear that.

 

We’d only be able to check the error/progress of this by accessing the account which isn’t something we can do from here.

 

If you speak to our Live Chat Team here, they can get this sorted.

 

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
Shanice
Rank

I have followed the correct process for transferring my number and I received a text message with the following;

tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services www.idmobile.co.uk/contact-us.

 

How do I contact and get my old number transferred?

Ryan
Rank
Userlevel 6
Badge +9

Hi @Shanice,

We’re sorry to hear that. Using this link or the one you have posted, you can chat to our Live Chat Team to obtain further assistance.

Ryan

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