My grandmother has accidentally set the wrong name on her voicemail so that when she leaves one on someone else's phone it says 'Voicemail from {wrong name}' with the wrong name in her voice. How can I change this? I'm not referring to the 'personal message', just the feature which records the phone owner saying their own name.
Best answer by Ryan
Hi
If she calls 123 and follows the voicemail menus and the option cannot be found, then this feature may be one offered by the handset rather than our network. Which phone is she using? We’ll see if there are some steps we can try to get this sorted. 
Ryan
