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How can I get a PUK code?

  • 5 September 2020
  • 5 replies
  • 42 views
E
Rank
Userlevel 1

I need a PUK number but am unable to get onto the Live Chat as it never seems to be available to me. Can anybody help me with this please?

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Best answer by Mohammed 7 September 2020, 10:23

Hello @EmilyCee,

We’ll get a PM sent over so we can assist you with this. 

 

Mohammed

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5 replies

Rory
Rank
Userlevel 3
Badge +6

Hi @EmilyCee, we were having some issues with the Live Chat yesterday, but it’s operational again now. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,
Rory

I hope I was able to help you with your question. If you found my answer helpful, please hit the 'Like' button. If I was able to answer your question or resolve your issue, then please mark my answer as 'Most Helpful' :)
E
Rank
Userlevel 1

Hi no I'm still not able to get onto the live chat. Is someone able to contact me?

Mohammed
Rank
Userlevel 7
Badge +9

Hello @EmilyCee,

We’ll get a PM sent over so we can assist you with this. 

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Cocobean5
Rank

How to get onto a live chat 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Cocobean5 you can visit https://www.idmobile.co.uk/help-and-advice/contact-us to access our Live Chat.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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