Solved

How can I get a PUK code?

  • 5 September 2020
  • 5 replies
  • 42 views

Userlevel 1

I need a PUK number but am unable to get onto the Live Chat as it never seems to be available to me. Can anybody help me with this please?

icon

Best answer by Mohammed 7 September 2020, 10:23

Hello @EmilyCee,

We’ll get a PM sent over so we can assist you with this. 

 

Mohammed

View original

5 replies

Userlevel 3
Badge +6

Hi @EmilyCee, we were having some issues with the Live Chat yesterday, but it’s operational again now. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,
Rory

Userlevel 1

Hi no I'm still not able to get onto the live chat. Is someone able to contact me?

Userlevel 7
Badge +9

Hello @EmilyCee,

We’ll get a PM sent over so we can assist you with this. 

 

Mohammed

How to get onto a live chat 

Userlevel 7
Badge +9

Hello @Cocobean5 you can visit https://www.idmobile.co.uk/help-and-advice/contact-us to access our Live Chat.

 

Mohammed

 

Reply