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How can I get a PUK code?

  • September 5, 2020
  • 5 replies
  • 103 views

I need a PUK number but am unable to get onto the Live Chat as it never seems to be available to me. Can anybody help me with this please?

Best answer by Mohammed H

Hello @EmilyCee,

We’ll get a PM sent over so we can assist you with this. 

 

Mohammed

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5 replies

Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • September 6, 2020

Hi @EmilyCee, we were having some issues with the Live Chat yesterday, but it’s operational again now. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,
Rory


  • Author
  • Community Member
  • 0 replies
  • September 6, 2020

Hi no I'm still not able to get onto the live chat. Is someone able to contact me?


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 7, 2020

Hello @EmilyCee,

We’ll get a PM sent over so we can assist you with this. 

 

Mohammed


Cocobean5
Community Member
  • Community Member
  • 0 replies
  • September 17, 2020

How to get onto a live chat 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 19, 2020

Hello @Cocobean5 you can visit https://www.idmobile.co.uk/help-and-advice/contact-us to access our Live Chat.

 

Mohammed