How do I claim the free Apple TV

Hi @Jen87 

This is offered by Apple directly. 

Any queries regarding the promotion or technical issues please contact Apple on 0800 107 6285.

Hope this helps. 

Aklima 

Hello, not really if I phone them they will have no idea what I am talking about I haven’t had anything from

ID what so ever!

Hi @Jen87 

I’ve sent you a direct message with further information.

Pearl

I have the same issue. I’ve tried all the steps before like signing out of iCloud and logging back in; my iOS is up to date too.

Hi @Lthorne,

Have you contacted Apple yet?

Will

@Will no I haven’t contacted Apple, should I?

Hello @Lthorne,

We’d recommend contacting Apple directly first.

Let us know if you still have issues.

Mohammed

Hi, I have the same issues and tried to contact ID….. useless I can’t get hold of anyone and still no reply on the question I asked. Can someone help me please?

Hi @Sugarshake,

What specifically is the issue? Have you contacted Apple yet?

Will

The issue is I can’t see or get the 1 year free membership and I haven’t contacted Apple yet. I thought ID would fix this as it’s part of ID contract.

Hi @Sugarshake,

Although the contract is with us, the redemption is performed through Apple. If you get in touch with them they’ll be happy to help.

Will