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i have just signed up and have been charged twice . cant get in contact with anyone

Z
Community Member

I have been charged twice for the start up of the mobile phone . Can’t get in contact with anyone for a refund 

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3 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 13, 2020

Hello @Zozoryan,

That’s odd.

 

When you go to your Bank app/Direct Debit section, are you seeing 2 separate Direct Debits or just the 1?

 

How much has been taken? Is it 2 separate payments, if so, how much for each? or have you been charged a higher amount than usual.

 

Mohammed

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Z
Community Member
  • Zozoryan
  • Author
  • Community Member
  • 0 replies
  • July 15, 2020

It is two separate card payments both taken on the same day ( day of purchase of new contract ) exact same amount . This was set up amount . 
Zoe 

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • July 15, 2020

Hi @Zozoryan 

Was it a SIM-only 30-day rolling contract you bought from us?

Were you sent two SIM’s?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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