I have been charged twice for the start up of the mobile phone . Can’t get in contact with anyone for a refund
Userlevel 7
+9
Hello
That’s odd.
When you go to your Bank app/Direct Debit section, are you seeing 2 separate Direct Debits or just the 1?
How much has been taken? Is it 2 separate payments, if so, how much for each? or have you been charged a higher amount than usual.
Mohammed
It is two separate card payments both taken on the same day ( day of purchase of new contract ) exact same amount . This was set up amount .
Zoe
Userlevel 6
+8
Hi
Was it a SIM-only 30-day rolling contract you bought from us?
Were you sent two SIM’s?
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