iD Sim activation and Port in

  • 1 April 2019
  • 1 reply

Userlevel 1
I am trying to register to change my new number to my old one, I have got my pac code and now know my new number. However my calls and texts off my new number are not working, and the security code that i should have been sent is not going though. Do I need to activate my sim? If so how do i do this, ps my old sim worked with my new phone so it is not the actual phones fault.

1 reply

Userlevel 2
Badge +5
Hi @tillycannon,

We can certainly advise you on this so we can get this working for you.

Firstly could you please try restarting your handset and try sending a text message to yourself. What happens when you try to send a text message, do you receive an error message?

Is it a new iD SIM card or a replacement that you have received? If you could try the SIM in a different handset and check if this makes a difference that would also assist us.

Let us know how you get on so we can get to the bottom of this.