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Incomplete number transfer to iDMobile

  • September 22, 2020
  • 1 reply
  • 38 views

I recently bought a new SIM deal from iDMobile and transferred the old number from Tesco Mobile. I can now make calls and use data through the iDMobile SIM, but a received call still goes through to the Tesco Mobile answering service ie. I have no incoming calls on my iD SIM. Why has the service only partially Transferred?

Best answer by Will R

Hi @jturls

 

It sounds as though it’s partially gone through, and that it’s just a matter of time and giving the port some encouragement. Could you do this for us please by powering down your handset and removing the SIM card for 10 minutes please?

 

Will

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1 reply

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • September 27, 2020

Hi @jturls

 

It sounds as though it’s partially gone through, and that it’s just a matter of time and giving the port some encouragement. Could you do this for us please by powering down your handset and removing the SIM card for 10 minutes please?

 

Will