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Question

Iphone

  • November 14, 2018
  • 4 replies
  • 100 views

Can you unlock my sim card so it works on my iphone 5s?
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4 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • November 15, 2018
Do you mean to unlock your iPhone 5s? Depends where you bought it. If you purchased this phone through ID Mobile then you can contact customer support via live chat here

Alternatively you can pop up to your local phone shop and pay or unlock if you bought it second hand or from third party retailer.

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • November 15, 2018
Hi @taylorpeplow,

If you bought the phone from us, then using the link that @Hikari has supplied will be the best route to take as our Live Chat team can submit a request to have the phone unlocked.

If the SIM card is locked, and it's not a phone issue, then you would require a PUK code and again, our Live Chat team can supply this to you.

Let me know what the phone shows and we'll be able to advise you much more accurately.

Ryan

  • Author
  • Community Member
  • 0 replies
  • November 16, 2018
Ok,so the PUK code would unloc the sim?

Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • November 16, 2018
Yes, if you are prompted for a PUK then you'll need to get in touch so we can provide this to you in order to unlock the SIM.

Phil