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keeping number, error message appears after attempting to give PAC

J
Community Member

Hi I have tried to keep my number using your online service and pac code system however I have received a message saying that they have ran into an issue with either- the iD mobile number, last name or transaction number. I have tried several times and the same response keeps happening. They have told us to contact customer services but it is unavailable can you please help. Thanks

Pinned reply

August 1, 2020

Hi @joandonnelly,

 

We’ll drop you a Private Message now to see if we can get to the bottom of this for you.

 

Will

This topic has been closed for replies.

7 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • August 1, 2020

Hi @joandonnelly,

 

We’ll drop you a Private Message now to see if we can get to the bottom of this for you.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
Community Member
  • jackm421
  • Community Member
  • 0 replies
  • August 27, 2020
Will wrote:

Hi @joandonnelly,

 

We’ll drop you a Private Message now to see if we can get to the bottom of this for you.

 

Will

same issue here too. can't speak to anyone on the 7777 number or live chat.

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • August 28, 2020

Hi @jackm421,

 

What issue is it specifically you’re running into?

 

Will

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Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • August 28, 2020

Hello @jackm421,

I’ll get a PM sent to you so we can take some details and submit the PAC manually.

 

Mohammed

 

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kathh
Community Member
  • kathh
  • Community Member
  • 0 replies
  • October 19, 2020

Trying to get the old number transferred but didn't have a transaction number, I used the order number and it bounced back. Cant get onto the Live chat. This is very time consuming……..

Why doesn’t anyone ever get through on the chat !!!

kathh
Community Member
  • kathh
  • Community Member
  • 0 replies
  • October 19, 2020

Exact same problem, been paying for a phone that I can’t use. Please help me someone !! 

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • October 21, 2020

Hi @kathh 

Have you registered your iD Mobile account on our website?  If not, please do so here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

Be sure to use the iD Mobile number we gave you with that SIM when doing so.

Once logged in you can submit your details to get a number ported from there.

 

If you need further help, please let us know the issue and we’ll assist.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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