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messages failing to send and my contacts are telling me that ive got two numbers

  • 3 September 2020
  • 6 replies
  • 35 views
J
Rank
Userlevel 1

Hello, 

my phone won’t send messages, it sits there for ages and then failed msg comes up. Also it then sometimes sends multiple msgs even when I get the message failed info. 
my contacts are telling me that my number is different even tho I kept my old number.  
I phone SE 

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Best answer by Will 4 September 2020, 19:33

Hi @JaneArcherBodkin,

 

In the “My Number” settings of your iPhone, please make sure it displays the number you’ve ported in. I suspect it will currently be displaying the original number that came with our SIM card. If you change this number to reflect the one you’ve ported over, I believe that’ll fix it.

 

Will

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6 replies

Will
Rank
Userlevel 4
Badge +6

Hi @JaneArcherBodkin,

 

In the “My Number” settings of your iPhone, please make sure it displays the number you’ve ported in. I suspect it will currently be displaying the original number that came with our SIM card. If you change this number to reflect the one you’ve ported over, I believe that’ll fix it.

 

Will

J
Rank
Userlevel 1

Thank you so much Will problem solved!!! 

Rory
Rank
Userlevel 3
Badge +5

So glad to hear this, @JaneArcherBodkin! Have a great weekend :)

 

Thank you,

Rory

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N
Rank

I have this exact same problem, however when I updated my number in settings and restarted my phone, messages still won’t send?

can someone please help :(

thanks 

 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Nicolamoorhead,

 

Have you tried the following steps:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Have you just joined iD?

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
N
Rank

Hi Mohammed,

I have done all of this and it still isn’t working. I seem to be able to receive a text message but can’t reply, it always says message failed to send 

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