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messages failing to send and my contacts are telling me that ive got two numbers

  • September 3, 2020
  • 7 replies
  • 1084 views
J
Community Member

Hello, 

my phone won’t send messages, it sits there for ages and then failed msg comes up. Also it then sometimes sends multiple msgs even when I get the message failed info. 
my contacts are telling me that my number is different even tho I kept my old number.  
I phone SE 

Best answer by Will R

Hi @JaneArcherBodkin,

 

In the “My Number” settings of your iPhone, please make sure it displays the number you’ve ported in. I suspect it will currently be displaying the original number that came with our SIM card. If you change this number to reflect the one you’ve ported over, I believe that’ll fix it.

 

Will

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7 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • September 4, 2020

Hi @JaneArcherBodkin,

 

In the “My Number” settings of your iPhone, please make sure it displays the number you’ve ported in. I suspect it will currently be displaying the original number that came with our SIM card. If you change this number to reflect the one you’ve ported over, I believe that’ll fix it.

 

Will

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J
1 person likes this
  • J
    JaneArcherBodkin
J
Community Member

Thank you so much Will problem solved!!! 

Rory C
1 person likes this
  • Rory C
    Rory C
Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • September 5, 2020

So glad to hear this, @JaneArcherBodkin! Have a great weekend :)

 

Thank you,

Rory

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N
Community Member
  • Nicolamoorhead
  • Community Member
  • 0 replies
  • September 16, 2020

I have this exact same problem, however when I updated my number in settings and restarted my phone, messages still won’t send?

can someone please help :(

thanks 

 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 17, 2020

Hello @Nicolamoorhead,

 

Have you tried the following steps:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Have you just joined iD?

Mohammed

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Leon Taylor
1 person likes this
  • Leon Taylor
    Leon Taylor
N
Community Member
  • Nicolamoorhead
  • Community Member
  • 0 replies
  • September 18, 2020

Hi Mohammed,

I have done all of this and it still isn’t working. I seem to be able to receive a text message but can’t reply, it always says message failed to send 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 19, 2020

Hello @Nicolamoorhead,

Try turning off iMessage completely then sending the text.

Are you sending a plain text message (not an MMS message)

Is this to any number you text? If you could test with a few different contacts?

Make sure the contact is recorded correctly.

Is it a standard UK number you are texting?

 

Mohammed

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