My number hasn't ported in - PAC transfer

  • 28 October 2020
  • 1 reply

Requested pac code to keep old number and did the process of sending it over to ID sim. It’s been 4 days and still nothing has gone over. Also, I can’t log into my account as it says my account has closed.

1 reply

Userlevel 4
Badge +6

Hi @Jake B, so just to confirm, you’re trying to join iD Mobile and bring your number with you from a previous network, correct? 

Just to reiterate the correct process, as some people can get confused - you need to request a PAC from your old network (text PAC to 65075 from your old SIM) and then provide it to us here.

When did you submit the PAC to us, if indeed you have?


Thank you,