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Question

My old number didn't transfer

  • July 16, 2020
  • 1 reply
  • 17 views
ellasnara
Community Member

I changed from 3 Mobile to ID, I requested to keep my number, submitted my PAC and it was processed, but now my old number from 3 is disconnected, and only new number from ID is working. 

Why is that? How can I change it? 

I cannot afford to lose my old number.

This topic has been closed for replies.

1 reply

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • July 16, 2020

Hi @ellasnara 

Have you restarted your phone since the number ported over to us?

What phone are you using?

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