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My upfront payment declined

  • September 18, 2020
  • 1 reply
  • 58 views
O
Community Member

Could someone message me to help? I dont know whether i should place another order as the upfront payment was declined from my bank.

Best answer by Ryan D

Hi @olivianew,

This might have happened if the payment was not able to be verified. Is the billing address given to us the same as the one that the bank has down for you? If not, the authorisation can fail.

Ryan

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1 reply

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • September 21, 2020

Hi @olivianew,

This might have happened if the payment was not able to be verified. Is the billing address given to us the same as the one that the bank has down for you? If not, the authorisation can fail.

Ryan

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