I have a new sim only for my Huawei p20 Pro but the sim will not work (emergency only). No phone number has been sent with the package or with the emails. The phone displays some sort of unlock message when rebooted. I have completed an online unlock form from ee which resulted in saying that the phone was not locked. I can't ring I'd as I have no number to key in. This my first and probably last interaction with ID mobile. How do I cancel a contract that has not started?
New sim only does not work
Best answer by Will R
Hi
If you’ve decided to cancel, then that’s something we can help you with, just say the word and we’ll drop you a Private Message to get the ball rolling on that for you.
By the sounds of it though, the issue is with the handset, and not the SIM. Could you advise the specific unlock message you’re receiving please? also, have you tried the SIM in another handset to see if it functions there?
Will
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with FacebookPlease enter your email address. If it matches our records, we'll send you instructions to reset your password.