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New sim only does not work

  • 9 September 2020
  • 1 reply
  • 38 views
M
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I have a new sim only for my Huawei p20 Pro but the sim will not work (emergency only). No phone number has been sent with the package or with the emails. The phone displays some sort of unlock message when rebooted. I have completed an online unlock form from ee which resulted in saying that the phone was not locked. I can't ring I'd as I have no number to key in. This my first and probably last interaction with ID mobile. How do I cancel a contract that has not started? 

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Best answer by Will 12 September 2020, 10:24

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Will
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Userlevel 6
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Hi @Meaders,

 

If you’ve decided to cancel, then that’s something we can help you with, just say the word and we’ll drop you a Private Message to get the ball rolling on that for you.

 

By the sounds of it though, the issue is with the handset, and not the SIM. Could you advise the specific unlock message you’re receiving please? also, have you tried the SIM in another handset to see if it functions there?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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