I've recently signed up for a sim only contract with iD mobile, switching from GiffGaff (which is working perfectly, but getting more expensive recently).
The phone is an unlocked LG Nexus 5 running Android 6.0.1 - and has been on Three and GiffGaff in the past with no issues.
Putting the iD mobile sim in it and viewing "Mobile Networks" in settings shows a few providers, including "iD".
Tapping on iD however results in a long "registering on iD" wait, before a message saying "Can't connect to this network at the moment. Try again later".
Putting the same sim in an old Samsung Galaxy S4 mini however seems to work perfectly - instantly gets the network and a data connection. Next to each other on the desk, the old Samsung picks up a phone and data signal perfectly, but the Nexus is perpetually showing a warning on the notifications saying "No Service. Selected network (iD) unavailable"
I've been trying for 2 days swapping sim cards over, resetting network settings, turning them off and waiting 10 minutes, turning Aeroplane mode on and off, cleaning the sim card, setting the APN details but nothing has worked.
I've checked https://www.idmobile.co.uk/help-and-advice/approved-handsets and it features "LG Nexus 5X" so I assumed this would be fine.
Please can somebody advise if there's a block on certain 'unapproved' phones? The next step is a full factory reset but I'd rather not do that if it's not going to help.
PS: Please don't direct me to the 'Live Chat', it's not been available once since I started looking into this.
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