Order could not go through due a call back

I tried to order two phones, as I could not order 2 phones under one account I had to buy two phones separately. My partner was able to order his but when he used his card to order my phone in a different name, it would not go through because of the difference of names apparently on the account and the card payment. Therefore I received a message saying ID should call me to rectify this. I do not want to order again in-case two payments come out and I have still not received a call from ID mobile. Pretty annoyed that I can not get through to anybody to speak to an actual human and first impressions of this network are not great!!