PAC code not recognised

  • 15 February 2021
  • 7 replies

I have recently changed my work account to a personal account with ID, I got a PAC code and completed the form to keep my old number, but I haven’t heard anything from ID about when the number will be changed. I tried to do it again in case there was a problem, but this time I get the message that my PC code details are incorrect. Hope someone can help!


Best answer by andrewbmitchell 16 February 2021, 22:29

Looks like they’ve sorted it now. Thanks!

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7 replies

Userlevel 6
Badge +8

Hi @andrewbmitchell,


Where both lines with iD Mobile? How long ago did you submit the PAC code?



Looks like they’ve sorted it now. Thanks!

Userlevel 6
Badge +8

Oh fantastic!


Cheers for letting us know @andrewbmitchell!



“You entered a wrong PAC code or mobile number. Please check and try again.”

Copied the information directly from the EE text message but getting this. Tried now three times and always the same result.


...turned out EE made a total mess.


Userlevel 6
Badge +9

Hi there @Photomic2000 

Have you registered your iD Mobile account on our website?  Here:

If not, please do.  Once you are registered and logged in there.  Head on over to the “Keep my Number” section.

There you can pop in your PAC (code) and the number you wish to port over and that should then be with us in 1-2 working days.

Please ensure the PAC you have from your old provider is still in-date too, as they would expire after 30-days.

I had all kinds of problems switching and assumed it was MY fault, but I’ve tried to switch both my parents today and BOTH their pac codes (I was with 3, they were with Asda mobile) have failed. I went online with the chat it and finally got through to a real person but they said mums Had already switched (I said I didn’t se how as I’d not registered or typed her old number or pac code in yet but they were insistent. It had all switched ok - I ticked the box for a transcript of the conversation and guess transcript has been emailed and I’ve now no record of that chat. I’m beginning to get really angry at the terrible customer service. I really want to know what’s happening with my parents numbers now. I feel terrible that I set this up for them and it’s such a mess!

Userlevel 7
Badge +9

Hi @Cathro,

We are very sorry to hear about this issue. We will send you a PM now so that we can have this looked into.