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Question

Pac code transfer not process want to cancel plan

  • September 3, 2020
  • 1 reply
  • 17 views

PAC submitted Friday 28th August.  
No response from ID mobile.

Cant speak with customer service.

Live chat not available.

please contact me or I am moving back to EE 

 

This topic has been closed for replies.

1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 4, 2020

Hello @Tscul,

If you submitted the PAC code on Friday evening, it’ll usually be picked up Monday to complete for Tuesday.

Monday being a Bank holiday meant they would be delayed a day, thus picked up Tuesday to complete for Wednesday.

 

Can you confirm that this has now ported over? Try restarting to confirm.

 

If it’s not working, please let us know.

 

Mohammed