Problem using answerphone

  • 4 March 2019
  • 3 replies
  • 44 views

Userlevel 1
Why does my Nokia 6.1 go blank when I try to use the answer phone. Until the call cuts of my phone is unusable. I can hear the message and what to press but I can't do anything. It take about 1 min to come back after the call has cut itself off.

3 replies

Userlevel 6
Badge +6
Hi @Wompster,

That does seem like a strange issue, possibly software related. Have you tried to update the phones software?

Also, the proximity sensor which closes the screen during a call might be faulty or covered; have you tried to make a call without the case and/or screen protector to see if this helps?

Ryan
Userlevel 1
I have tried all those things. It has now started doing it for all calls.
Userlevel 6
Badge +6
Hi @Wompster,

There could be a potential hardware failure in that case. I'd advise first resetting the software to see if this helps and then if that fails, take the phone down to a Carphone Warehouse to see if this can be repaired under the phones warranty.

Ryan

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