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PUK NUMBER

ANDYNIC
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HOW TO YOU FIND YOUR PUK NUMBER WHEN YOU ARE LOCKED OUT OF YOUR PHONE AND CANT MAKE PHONE CALLS
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Best answer by Mohammed 11 June 2018, 15:20

Hello @ANDYNIC,

You'll need to contact us for this.

Have you tried messaging our LiveChat?

They can provide this.

If you're still having issues, PM me and I'll advise further.

Mohammed
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15 replies

Mohammed
Rank
Userlevel 7
Badge +9
Hello @ANDYNIC,

You'll need to contact us for this.

Have you tried messaging our LiveChat?

They can provide this.

If you're still having issues, PM me and I'll advise further.

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
ANDYNIC
Rank
live chat does not work
Mohammed
Rank
Userlevel 7
Badge +9
Can you clarify further @ANDYNIC by what you mean by this?

Are all the agents currently busy?

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
Jomeme77
Rank
I have this problem I've locked my sim I can't get through to any adviser they're all busy, I need to unlock my sim as my daughter suffers with epilepsy so the school need's to contact me in case of any bad seizure
Mohammed
Rank
Userlevel 7
Badge +9
Hello @Jomeme77,

I have PM'ed you with how we can help with this.

Can you check this as soon as possible and we'll try to assist.

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
Coxy87
Rank

I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply. 

Mohammed
Rank
Userlevel 7
Badge +9

I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply. 

 

Hello @Coxy87,

 

Please allow up to 72-working hours for a response to emails.

If you have already emailed  then someone will be in touch with you.

 

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
N
Rank

Hi,

My son has locked his SIM card and I need to request a PUK code. There is no Live Chat due to the Covid-19 restrictions.

How can I go about requesting this, or a replacement SIM card?

Thanks

Nige

Mohammed
Rank
Userlevel 7
Badge +9

Hello @nsmudge, LiveChat should now be available,  but otherwise, please find us on Social Media or email via the email above.

 

Mohammed

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
N
Rank

Hi Mohammed,

I have sent an email to the CommunitySupport but have not recieved any reply. Also I did manage to speak to a person on LiveChat but was told that they could not acces the account/system to get this code whilst they were working from home….

So I am paying for a phone that cannot be used and my son is unable to contact us in an emergency.

Regards

Nige

Mohammed
Rank
Userlevel 7
Badge +9

Hello @nsmudge,

Replies to emails do take up to 72-hours.

 

I believe we would have responded to this by now but if you haven’t please send a chase email,

Mohammed

 

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
michael davis

hi I am looking for the puk code for my id sim

P
Rank
Userlevel 4
Badge +2

Hi @michael davis  

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

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ALLX1234
Rank

im locked out my phone and dont know what the puk number can anyone help me ?

A
Rank
Userlevel 3
Badge +5

Hi @ALLX1234 

Sorry to hear that. 

I have sent you a private message with more information. 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.

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