PUK NUMBER

I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply. 

Hello @Coxy87,

Please allow up to 72-working hours for a response to emails.

If you have already emailed  then someone will be in touch with you.

Mohammed

Hi,

My son has locked his SIM card and I need to request a PUK code. There is no Live Chat due to the Covid-19 restrictions.

How can I go about requesting this, or a replacement SIM card?

Thanks

Nige

Hello @nsmudge, LiveChat should now be available,  but otherwise, please find us on Social Media or email via the email above.

Mohammed

Hi Mohammed,

I have sent an email to the CommunitySupport but have not recieved any reply. Also I did manage to speak to a person on LiveChat but was told that they could not acces the account/system to get this code whilst they were working from home….

So I am paying for a phone that cannot be used and my son is unable to contact us in an emergency.

Regards

Nige

Hello @nsmudge,

Replies to emails do take up to 72-hours.

I believe we would have responded to this by now but if you haven’t please send a chase email,

Mohammed

hi I am looking for the puk code for my id sim

Hi @michael davis  

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

im locked out my phone and dont know what the puk number can anyone help me ?

Hi @ALLX1234 

Sorry to hear that. 

I have sent you a private message with more information. 

Regards

Aklima