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PUK NUMBER


ANDYNIC
Community Member
HOW TO YOU FIND YOUR PUK NUMBER WHEN YOU ARE LOCKED OUT OF YOUR PHONE AND CANT MAKE PHONE CALLS

Best answer by Mohammed H

Hello @ANDYNIC,

You'll need to contact us for this.

Have you tried messaging our LiveChat?

They can provide this.

If you're still having issues, PM me and I'll advise further.

Mohammed
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15 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • June 11, 2018
Hello @ANDYNIC,

You'll need to contact us for this.

Have you tried messaging our LiveChat?

They can provide this.

If you're still having issues, PM me and I'll advise further.

Mohammed

ANDYNIC
Community Member
  • Author
  • Community Member
  • 0 replies
  • June 11, 2018
live chat does not work

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 12, 2018
Can you clarify further @ANDYNIC by what you mean by this?

Are all the agents currently busy?

Mohammed

Jomeme77
Community Member
  • Community Member
  • 0 replies
  • June 29, 2018
I have this problem I've locked my sim I can't get through to any adviser they're all busy, I need to unlock my sim as my daughter suffers with epilepsy so the school need's to contact me in case of any bad seizure

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 29, 2018
Hello @Jomeme77,

I have PM'ed you with how we can help with this.

Can you check this as soon as possible and we'll try to assist.

Mohammed

Coxy87
Community Member
  • Community Member
  • 0 replies
  • November 29, 2019

I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply. 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 2, 2019
Coxy87 wrote:

I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply. 

 

Hello @Coxy87,

 

Please allow up to 72-working hours for a response to emails.

If you have already emailed  then someone will be in touch with you.

 

Mohammed


  • Community Member
  • 0 replies
  • March 30, 2020

Hi,

My son has locked his SIM card and I need to request a PUK code. There is no Live Chat due to the Covid-19 restrictions.

How can I go about requesting this, or a replacement SIM card?

Thanks

Nige


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • March 30, 2020

Hello @nsmudge, LiveChat should now be available,  but otherwise, please find us on Social Media or email via the email above.

 

Mohammed


  • Community Member
  • 0 replies
  • March 30, 2020

Hi Mohammed,

I have sent an email to the CommunitySupport but have not recieved any reply. Also I did manage to speak to a person on LiveChat but was told that they could not acces the account/system to get this code whilst they were working from home….

So I am paying for a phone that cannot be used and my son is unable to contact us in an emergency.

Regards

Nige


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • April 16, 2020

Hello @nsmudge,

Replies to emails do take up to 72-hours.

 

I believe we would have responded to this by now but if you haven’t please send a chase email,

Mohammed

 


michael davis
Community Member
  • Community Member
  • 0 replies
  • April 17, 2020

hi I am looking for the puk code for my id sim


  • iD Mobile Employee
  • 1428 replies
  • April 20, 2020

Hi @michael davis  

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


ALLX1234
Community Member
  • Community Member
  • 0 replies
  • May 10, 2020

im locked out my phone and dont know what the puk number can anyone help me ?


  • iD Mobile Employee
  • 1139 replies
  • May 11, 2020

Hi @ALLX1234 

Sorry to hear that. 

I have sent you a private message with more information. 

Regards

Aklima