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Question

Sim not working

  • September 6, 2018
  • 1 reply
  • 159 views
B
Community Member
Hi.

I signed up for sim on Friday 31st August. It arrived Tuesday 4th September. Sim doesn't work. I need ID Mobile to send me a replacement. I sent them an email and they have not yet responded. Help!!! Please.

Thanks
Brian
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1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 10, 2018
Briano wrote:
Hi.

I signed up for sim on Friday 31st August. It arrived Tuesday 4th September. Sim doesn't work. I need ID Mobile to send me a replacement. I sent them an email and they have not yet responded. Help!!! Please.

Thanks
Brian


Hello Brian, is this a new connection?

Have you tried removing the SIM/re-inserting?

What about checking the coverage in your area?

Mohammed
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