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Transaction number

Andy2455
Community Member

Where can I find my transaction number if I bought on line?

Best answer by Rory C

Hi @Vicparr1, have you checked your confirmation email? It should be shown there. If not, our Live Chat team will be able to help.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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4 replies

terrywebbs
Helpful
 Contributor
  • terrywebbs
  • Helpful
 Contributor
  • 515 replies
  • March 31, 2020

@Andy2455 are you looking to make an insurance claim against a mobile?

Andy2455
Community Member
  • Andy2455
  • Author
  • Community Member
  • 0 replies
  • March 31, 2020

Its OK, I have sorted it out.

Kevin M
1 person likes this
  • Kevin M
    Kevin M
Vicparr1
Community Member
  • Vicparr1
  • Community Member
  • 0 replies
  • July 7, 2020

I’m looking for my transaction number after buying online - did you find it? 

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • Answer
  • July 11, 2020

Hi @Vicparr1, have you checked your confirmation email? It should be shown there. If not, our Live Chat team will be able to help.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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