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Transfer numbers between ID

SimaoVaz
Community Member

I have a SIM Only Contract with ID at the moment, but I have purchased a new phone with an ID monthly contract through Carphone Warehouse. Is it possible to transfer my sim only number and account (i.e email etc) to this new contract and if so, how?

Thank you!

Best answer by Ryan D

Hey @SimaoVaz,

Unfortunately we cannot move your number over from the SIM only plan to the handset contract plan. The easiest way is to port your SIM only number away from us to another network and then bring it onto the new handset contract plan.

Alternatively, you can try to upgrade your SIM-only plan from within your online account/app and then visit a Carphone Warehouse for a return if successful.

Ryan

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3 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • October 9, 2020

Hey @SimaoVaz,

Unfortunately we cannot move your number over from the SIM only plan to the handset contract plan. The easiest way is to port your SIM only number away from us to another network and then bring it onto the new handset contract plan.

Alternatively, you can try to upgrade your SIM-only plan from within your online account/app and then visit a Carphone Warehouse for a return if successful.

Ryan

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Parafarr
Community Member
  • Parafarr
  • Community Member
  • 0 replies
  • October 19, 2020

I’ve been using sim only id plan for four years. But the contract was in my sister name.

I got another sim only plan from id in my name and I wanted to transfer my old number to it. But the PAC number doesn’t work between id to id? Is there any way to transfer that number to my plan?

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • October 21, 2020

Hi there @Parafarr 

It’s not possible to move one active number to another account with the same network.  (So in this case, iD Mobile to ID Mobile).

 

If you move your old number over to a simple Pay As You Go SIM with another provider, you could then get a PAC (code) from the other network to move the number over to iD Mobile.

Any further questions, just ask.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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