Hello
Ive been trying to transfer my old number online but i need transaction number to do that,i didn't recive any receipt with my phone and dont know where to get it from.My order number is 113017686
Solved
transfering old number
Best answer by Mohammed H
Hello
Try heading to https://my.idmobile.co.uk/ if you don’t have the transaction number.
Register for an iD account.
Then log-in and click My Services followed by Keep your number
You can submit the port here without a transaction number.
Mohammed
This topic has been closed for replies.
Hello
Try heading to https://my.idmobile.co.uk/ if you don’t have the transaction number.
Register for an iD account.
Then log-in and click My Services followed by Keep your number
You can submit the port here without a transaction number.
Mohammed
My number has been transferred over successfully but when people text or ring me it's says number invalid. Live chat is appalling as it has cut me off twice as it cannot resolve my query
Hello
Is this an iPhone by any chance?
Try this:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
Mohammed
Hi
How long ago did you port the number across? Have you tried removing the SIM and powering down the handset for 10 minutes?
Will
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.