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TRANSFERRING A NUMBER

  • 4 September 2020
  • 3 replies
  • 57 views
kingak

Hi,

 

I just got an iD phone & number. I requested for my old number to be transferred over. Now my Three number got disconnected from my old phone and the new phone is still under the new temporary number.

How can I resolve this?

Thank you

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Best answer by Will 8 October 2020, 13:19

Hi @louiserodgersx, 

 

On your handset settings, please make sure the “My Number” Setting matches the number that you’ve brought across. This should fix the problem.

 

If it’s an iPhone, toggle iMessages off and on again after doing the above.

 

Please let us know how you get on.

Will

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3 replies

Will
Rank
Userlevel 5
Badge +7

Hi @kingak,

 

It sounds like the port has almost completed. Can you please try powering down the handset for me for 10 minutes to see if this get’s the old number onto your new SIM card?

 

Will

louiserodgersx
Rank

I requested a PAC and got a text from iD about a week ago saying that my old number had transferred however when people try to text my old number, it doesn’t work. How can this be sorted? Thanks 

Will
Rank
Userlevel 5
Badge +7

Hi @louiserodgersx, 

 

On your handset settings, please make sure the “My Number” Setting matches the number that you’ve brought across. This should fix the problem.

 

If it’s an iPhone, toggle iMessages off and on again after doing the above.

 

Please let us know how you get on.

Will

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