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Unable to submit Pac code form

  • 11 January 2021
  • 3 replies
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I am moving from old network to ID Mobile and have a PAC code - when I use your online submission form I get the following error all fields must be complete . All fields are complete! I have tried this on my mobile device and a laptop on separate days - 

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Best answer by Mohammed 15 January 2021, 13:03

Hello @CAM2007,

It’s not possible to have 2 iD accounts to one email so you’ll need to use a separate email for log-in purposes.

You can, however, update the contact email once you have registered to ensure all email correspondence for both accounts are sent to one email only.

Let us know how you get on.

 

Mohammed

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Mohammed
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Userlevel 7
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Hello @CAM2007,

It’s not possible to have 2 iD accounts to one email so you’ll need to use a separate email for log-in purposes.

You can, however, update the contact email once you have registered to ensure all email correspondence for both accounts are sent to one email only.

Let us know how you get on.

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
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Thanks Ryan, No I tried that on the second attempt on my laptop.

 

I am also struggling to access/register the account too. I already have one mobile for my son’s phone that is set up. Ideally I would like both sims/mobile records to be held on one account. 

 

Ryan
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Userlevel 7
Badge +9

Hi @CAM2007,

We are sorry to hear about that! When filling out the form, have you ensured that there are no spaces before, during or after any of the required fields?

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.

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