Question

Vodafone number to ID Mobile

  • 22 February 2021
  • 3 replies
  • 11 views
J
Rank

I moved my daughter from Vodafone to ID mobile - her number went with her.  Since moving her over, neither my other daughter or myself (both still with Vodafone) can call her as it states ‘invalid number’ 

 

Any ideas?

3 replies

Ryan
Rank
Userlevel 7
Badge +9

Hi @jeharrison1973,

We are sorry to hear about that. It sounds as though there might be an issue with the port. Have Vodafone confirmed that the number has been fully released from their side?

Ryan

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J
Rank

Hi

We can use the number if we use WhatsApp, just not from our ‘phone’ contacts?

When I visited the Vodafone shop, they were unable to help.

Jackie 

 

Mohsin
Rank
Userlevel 4
Badge +3

Hi @jeharrison1973 

When did you process the number transfer? As this can take from 24 to 48 hours to complete. We would advise speaking to Vodafone again if it has been longer than 48 hours.

-Mohsin

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