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wrong email address set-up on my account

Chloe17
Community Member

I have just set up an account but used the wrong email address by accident. I have set up my payment details and have a order number, is there anyway I can change the email address now?

Best answer by Ryan D

Hi @Chloe17,

I’m sorry to hear that! If you have entered the wrong email address as the username then this cannot be changed but not to worry, that is only used as a log-in username. As long as the contact email address within your account is correct then all correspondence will go to the correct email address. Is this what has happened?

Ryan

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5 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • July 15, 2020

Hi @Chloe17,

I’m sorry to hear that! If you have entered the wrong email address as the username then this cannot be changed but not to worry, that is only used as a log-in username. As long as the contact email address within your account is correct then all correspondence will go to the correct email address. Is this what has happened?

Ryan

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H
Community Member
  • Honor
  • Community Member
  • 0 replies
  • January 10, 2021

Hello,

This has happened to me too! I have received no confirmation of my 24month contract as I placed the wrong email with all my other correct details. I have an order number can you please help me change this as I am unable to see confirmation of my order 9/1/21.

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • January 12, 2021

Hi @Honor,

You can contact our Live Chat Team here for help with updating the details on your account in the meantime until you are able to register your online account.

Ryan

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R
New
 Contributor
  • Rockmoshers
  • New
 Contributor
  • 2 replies
  • June 18, 2022

Hi

 

My partner ordered a phone online earlier in the week and hasn't recieved any communications. Turns out the wrong email address was entered. 

We've entered the correct telephone and billing/delivery address. And haven't recieved handset in post. 

Is there a way of changing this as I cannot find anything online or no luck with the auto bot?

 

Thanks. 

Chris 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 20, 2022

Hi @Rockmoshers,

We are sorry to hear that you haven’t received the order.

If you would like a quick response I would advise contacting the team via Live Chat and typing ‘Chat to an agent’.

Alternatively you can contact us via Facebook or Twitter.

 

 

 

Kash

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