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Wrong number transferred with Pac code

  • September 18, 2020
  • 1 reply
  • 217 views

When I transferred onto ID from my old network I used the online form to transfer over my old number. when doing this however, I must have accidentally mistyped a digit and so the number transferred is incorrect. I contacted someone using the live chat who said they would sort it out however it has been a month now and nothing has happened. How do I go about amending this?

Best answer by Ryan D

Hi @saryafida,

We are sorry to hear about that. The number you currently have with us may just be the temporary number which we give to all contracts.

We will have a member of our Support Team PM you now so we can look into this further.

Ryan

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • September 21, 2020

Hi @saryafida,

We are sorry to hear about that. The number you currently have with us may just be the temporary number which we give to all contracts.

We will have a member of our Support Team PM you now so we can look into this further.

Ryan